YOUR PRIVACY

At Miramichi Travel we are dedicated to protecting your privacy and safeguarding your personal, business and travel information. In fact, it is one of our highest priorities and remains the cornerstone of our commitment to you. However, you choose to provide information to us, we use vigorous security safeguards and adhere to Ten Privacy Principles to ensure your personal information is protected.

WHAT INFORMATION IS COLLECTED ?

At Miramichi Travel we gather and use personal information to provide you with the travel services you have requested or to offer additional products and services we believe you might be interested in. Providing us with your personal information is always your choice. Most of the information we collect comes to us directly from you and only with your consent. For example, when you request a quotation through telephone conversation or in person, we will ask you to provide the information that enables us to complete your request and to provide you with better service. These same principles apply to our leisure and corporate clients.

The type of information we may ask for depends on the nature of your request. Information that is essential for fulfilling most travel requests and transactions typically include your name, mailing address, e-mail address, phone number (home & business), date of birth, passport information, credit card number and expiry date. We may also request additional information to help us provide you with advice and information about other products and services that we believe would interest you.

When you visit the Miramichi Travel website, information is not collected that could identify you personally unless you choose to provide it voluntarily. You are welcome to browse our website anytime anonymously and privately without revealing any personal information about yourself. All the information you provide to us is securely maintained and is kept strictly confidential.

OUR TEN PRIVACY PRINCIPLES

Miramichi Travel has always been and will continue to be committed to maintaining the accuracy, confidentiality and security of your personal information. As part of this commitment, and in accordance with the Personal Information Protection and Electronic Documents Act, we have established Ten Privacy Principles to govern our actions as they relate to the use of customer information.

1. Accountability
2. Identifying Purposes
3. Consent
4. Limiting Collection
5. Limiting Use, Disclosure and Retention
6. Accuracy
7. Safeguards
8. Openness
9. Individual Access
10. Challenging Compliance

Principle 1 - Accountability Miramichi Travel is responsible for maintaining and protecting the customer information under its control. In fulfilling this mandate the Manager is accountable for the Companies compliance with the Ten Privacy Principles.

Principle 2 - Identifying Purposes The purposes for which customer information is collected shall be identified before or at the time the information is collected.

Principle 3 - Consent The knowledge and consent of the customer are required for the collection, use or disclosure of customer information except where required or permitted by law.

Principle 4 - Limiting Collection The customer information collected must be limited to those details necessary for the purposes identified by The travel bug. Information must be collect by fair and lawful means.

Principle 5 - Limiting Use, Disclosure and Retention Customer information may only be used or disclosed for the purpose for which it was collected unless the customer has otherwise consented or when it is required or permitted by law. Customer information may only be retained for the period of time required to fulfill the purpose for which it was collected or when the customer consents for the information to be retained for the fulfillment of future travel arrangements.

Principle 6 - Accuracy Customer information must be maintained in as accurate, complete and up to date form as is necessary to fulfill the purposes for which it is to be used.

Principle 7 - Safeguarding Customer Information Customer information must be protected by security safeguards that are appropriate to the sensitivity level of the information.

Principle 8 - Openness The travel bug is required to make information available to customers concerning the policies and practices that apply to the management of their information.

Principle 9 - Customer Access Upon request, a customer shall be informed of the existence, use and disclosure of their information and shall be given access to it. Customers may verify the accuracy and completeness of their information and may request that it be amended.

Principle 10 - Handling Customer Complaints and Suggestions Customers may direct any questions or enquiries with respect to the privacy principles outlined above or about our practiced by contact the designated Manager.

WHERE AND WHY WE COLLECT PERSONAL INFORMATION

You can purchase travel by contacting our office in person or over the phone. In order to purchase travel arrangements there is basic information we require. This information is necessary in order to identify you, contact you or process your purchase. These may include:
> Name as it appears on your Birth certificate, Passport or Government issued Photo ID
> Home and business phone number v Mailing address
> Credit card number and expiration date
> Birth date

The information will allow us to:
> Establish your identification v Protect you and us from error and fraud
> Understand your needs and eligibility for products and services
> Recommend particular products and services to meet your needs
> Provide ongoing service
> Comply with legal requirements
> Offer other products that are suitable for you

SECURITY 

Miramichi Travel has in place sophisticated security measures and procedures to ensure that your personal information is protected from misuse and from unauthorized access. However, no data transmission over the Internet can be guaranteed to 100% secure. We cannot ensure the security of the information you transmit to us over the Internet.

NEW USE OF INFORMATION

Should Miramichi Travel wish to use your personal information for a purpose not contemplated at the time of initial collection, such as additional services, products, or promotional offers that may be of interest to you, we may use your contact information, including your e mail address to ask for your consent to use your personal information for the new purpose.

Any information you provide will be used by Miramichi Travel to market vacation ideas, special rates for cruises, tours, and airfares - plus "enter to win" draws and more. By completing entries and surveys and participating in promotional activities, you are agreeing to this use of the information.

WEB SITE

By using our website, you consent to the terms of our Privacy Policy and to Miramichi Travel processing of Personal Information for the purposes given above as well as those explained where Miramichi Travel collects Personal information on the web. Should the Privacy Policy change, we intend to take every reasonable step to ensure that these changes are brought to your attention by posting all changes prominently on our web site for a reasonable period of time.

LINKS

Our web site may contain links to other sites. Please be aware that Miramichi Travel is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site, to read the Privacy statements of these third party sites. This privacy statement applies solely to the information collected by our Web site.

MAILING LISTS

If you would like to join our mailing list and be informed of seat sales, last minutes vacations and other promotional offers, we ask for your name, address, phone number, fax number and e-mail address. We use this information to communicate to you via mail  fax and e-mail. For certain services, Miramichi Travel may collect profile information about you (e.g. Hotel and car preferences etc) as well as demographic information (eg. Education level etc.). This information will be used to communicate specific information you to based on the profile and demographic information you provide.

WITH WHOM MAY WE SHARE YOUR INFORMATION ?

Miramichi Travel, their employees, and suppliers are all governed by strict standards and policies to ensure your information is secure and treated with the utmost care and respect. 

Miramichi Travel, client information is strictly confidential. With your consent we will share information with other businesses or suppliers who perform services on our behalf. Unless you authorize us to release it, or release is required or permitted by law, we never sell, lease or trade information about you or your travel information to other parties.

OUR EMPLOYEES

In the course of daily operations, access to private, sensitive and confidential information is restricted to authorized employees who have a legitimate business purpose and reason for accessing it. For example, when you call us, visit our office or e-mail us, our designated employees will access your information to verify that you are the traveller and and assist you in fulfilling your travel requests.

As a condition of their employment, all employees of Miramichi Travel are required to abide by the privacy standards we have established. They are also required to work within the principles of ethical behavior as set out in our internal Staff Manual. Employees are informed of the importance of privacy and they are required to sign a code of conduct agreement that prohibits the disclosure of any client information to unauthorized individuals or parties.

Unauthorized access to and/or disclosure of client information by an employee of The travel bug is strictly prohibited. All employees are expected to maintain the confidentiality of customer information at all times and failing to so will result in appropriate disciplinary measures, which may include dismissal.

OUTSIDE SERVICE SUPPLIERS

Miramichi Travel, we sometimes contract outside organizations to perform specialized services such as mailing services or data processing. Our trusted service suppliers may at times be responsible for processing and handling some of the information we receive from you.

When we contract our suppliers to provide specialized services, they are given only the information necessary to perform those services. Additionally, they are prohibited from storing, analyzing or using that information for purposes other than to carry out the service they have been contracted to provide. As part of our contract agreements, our suppliers and their employees are required to protect your information in a manner that is consistent with the privacy policies and practices that we have established.

OUR OPT-OUT POLICY

In order to provide you with a variety of products, services and advise, Miramichi Travel will with your consent, share your client information with our suppliers. Should you not wish to receive promotional materials from, or have personal information shared with these companies, simply: Call us at 1-800-561-5770 or e-mail mtravel@nbnet.nb.ca

COOKIES

On Miramichi Travel website, cookies are not currently used but may be used in the future to increase the robustness of our sites and to provide more efficient navigation. Cookies cannot view or retrieve data from other cookies, nor can they capture files and data stored on your computer.

ACCESSING YOUR INFORMATION

You may access and verify any of your regular information files whenever you wish. Most of this information is available in the form of transaction records.

Should you have questions concerning a decision we have made, we will inform you of the reasons for those decisions if we are permitted to do so by law.

AMENDING YOUR INFORMATION

To help us keep your personal information up-to-date, we encourage you to amend inaccuracies and make corrections as often as necessary. Despite our best efforts, errors sometimes do occur. Should you identify any incorrect or out-of-date information in your file(s), we will make the proper changes. Where appropriate, we will communicate these changes to other parties who may have unintentionally received incorrect information from us.

TO MAKE A CHANGE

To make a change to the personal contact information contained in your file, please call us at 1-800-561-5770 or visit our office.

CONSENT TO BE ADDED TO OUR INVOICES AND MUST BE SIGNED BY THE CONSUMER

On January 1,2004, the third phase of the Personal Information Protection and Electronic Documents Act (PIPEDA) comes into effect. This Act governs information collected as part of commercial activity by any private sector organization. It stated that information must be gathered with consent, collected for a reasonable purpose, used for the limited purposes for which it was gathered, be accurate, be open for the owner's inspection and correction and stored securely. Miramichi Travel already maintains a high level of security with respect to the confidentiality of your records but we are now obligated by law to advise and obtain consent to the terms of the collection, distribution and storage of your data.

CONFIDENTIALITY AGREEMENT

With regard to the provisions of the Privacy Act, I hereby give my permission for Miramichi Travel to maintain personal information already on file and to collect further information for the purpose of contacting me by mail, fax, telephone and or e-mail with relevant information and other services Miramichi Travel may offer.

_______________________________________        __________________________________
Signature                                                                  Date